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Terms & Conditions

This page, in addition to our Privacy Policy and Website Terms of Use, informs you about us and the legal terms and conditions on which we sell the products listed on our website www.whalleyoutdoor.co.uk (“our website”) or when ordering over the phone by email.

These terms will apply to all transactions placed online, by e-mail or telephone with Whalley Warm and Dry Limited. You should read these terms and conditions carefully before ordering products via our website or by e-mail or telephone. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. We reserve the right to change these terms and conditions from time to time. The latest terms and conditions will be displayed on our website and we advise you to read through them each time that you use our website.

Please note that by clicking the “Confirm Order” button, you are confirming that you have read, understood and accept our Terms and Conditions of Sale or placing an order over the phone with our customer services team you are agreeing to be bound by these terms. Unfortunately, you will be unable to order products from us if you refuse to accept these terms and conditions.

The term ‘you’ refers to the user or viewer of our website.

 

INFORMATION ABOUT US

www.whalleyoutdoor.co.uk is a website operated by Whalley Warm & Dry Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 4988190 and with our registered office at King Street, Whalley, Lancashire, BB7 9SN, United Kingdom. Our VAT number is 786315404.

If you have any questions about your order or these terms and conditions please contact us by phone on 01254 822 220, by email at info@whalleywarmanddry.co.uk or by writing to us at: Customer Services, Whalley Warm and Dry, King Street, Whalley, Lancashire, BB7 9SN, United Kingdom.

 

USE OF OUR WEBSITE

Your use of our website is governed by our terms of website use and you should take the time to familiarise yourself with these terms.

 

ORDERS

You may choose to purchase goods from us by adding your product selection to your shopping basket.

Once you press “Place Order” you will be guided through the process of paying for your order on the PayPoint website. We use PayPoint for processing payment of all online purchases. PayPoint supports the latest card security standards, such as Verified by Visa and MasterCard SecureCode, and boasts powerful fraud management tools, which together protect consumers’ card data and ensure they cannot be misused. PayPoint do not share your financial information with www.whalleyoutdoor.co.uk. For further information about PayPoint Security please see here.

You may review and change your order before you press the “Confirm Order” button on PayPoint.

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us.

Once you have submitted your order, you will receive an Order Acknowledgement email which will be sent to the address of the account holder. This is not an order confirmation or order acceptance from www.whalleyoutdoor.co.uk. All orders are subject to acceptance by us. No contract for the sale of any product will exist between you and www.whalleyoutdoor.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. At any point up until then, we may decline to supply the goods to you without giving any reason and refund any payment taken to the person who originally placed and paid for the order. Until the goods are despatched the order may be cancelled by you.

Where items are despatched separately, then acceptance of the order in respect of each item takes place when that item is despatched, and you will be charged for each item when it is despatched.

No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. You can pay for your order using MasterCard, Visa, Delta, Maestro/Switch Electron and Solo. The card and card holder details are validated when you place the order but payment for the order is only taken when the item(s) are ready for dispatch.

If the issuer of your card refuses to authorise payment, we will not be liable for any delay and / or non-delivery of your order.

If you are paying by gift voucher, the voucher will be redeemed at the time the order is placed.

Only those items, which we normally hold in stock will be offered on our website. However, occasionally a product you have ordered may be out of stock, in which case we will notify you via the account holders email address of the expected delivery date. It will then be up to you to decide whether you want to wait for the item. If we are unable to contact you to confirm you are happy to wait for the item, the order will be cancelled and no payment will be taken.

We will take all reasonable care, in so far as it is in our power to do so, to keep your personal details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

We will not divulge any of your personal details to any third party.

When placing an order, you agree that any and all information given is accurate and complete.

Any delivery charges will be shown prior to you placing your order.

Promotional prices only apply during the period stated.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

We accept orders from the Highlands and Islands, Scilly Isles and the Isle of Man. Unfortunately we cannot accept International orders or those from the Channel Islands.

If you prefer to order by telephone you can do so by calling 01254 822 220 between 10am -5pm Tue to Saturday or Sunday 1pm-5pm or email us at info@whalleywarmanddry.co.uk

 

CHANGE YOUR ORDER

It may be possible to change details of your order once it has been placed, please contact us by telephone 01254 822 220 between 10am -5pm Tue to Saturday or Sunday 1pm-5pm, alternatively you can email us info@whalleywarmanddry.co.uk. Please quote your order number.

If your order has already been despatched, you will be required to follow our Returns procedure in the event of any unwanted products, or return them to Whalley Warm and Dry. Please see our Returns Policy for full details.

 

CANCEL YOUR ORDER

In addition to our Returns policy, as a consumer you have a legal right to cancel a Contract with us under the Consumer Contracts Regulations 2013 (“CCR”) during a specific time period.

 

CONSUMER CONTRACTS REGULATIONS 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address

You can cancel by email: info@whalleywarmanddry.co.uk or call 01254 822 220.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (refunded to the credit or debit card of the person who originally placed and paid for the order) the amount in relation to goods to which cancellation rights apply. This does not include the supplementary costs arising if you choose to upgrade your delivery to Royal Mail Special Delivery Guaranteed™

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Your Right of Withdrawal does not apply in the case of those products which cannot be returned for hygiene reasons, this includes underwear.

 

MISSING, INCOMPLETE OR DAMAGED ORDERS

For incomplete orders or despatched orders that don’t arrive within the expected time period, please email us (info@whalleywarmanddry.co.uk) or call us on 01254 822 220 between 10am -5pm Tue to Saturday or Sunday 1pm-5pm.

For damaged orders please contact our Customer Services Team within seven working days of receipt, you can call us on 01254 822 220 between 10am -5pm Tue to Saturday or Sunday 1pm-5pm, alternatively you can email us info@whalleywarmanddry.co.uk.

 

DELIVERY CHARGES

In most circumstances we use Royal Mail for UK deliveries.

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. We offer free delivery on all orders, however there is the option to upgrade to Royal Mail Special Delivery Guaranteed™ at an additional cost to the customer of £5.

Please note Royal Mail Special Delivery Guaranteed™will be fulfilled by Royal Mail and next working day delivery is only guaranteed for orders placed by 3pm Tuesday – Friday and before 10am on Saturday. Orders placed after 4pm Sunday and all day Monday will be processed on Tuesdays.

If Royal Mail has not delivered your order by 1pm, the £5 upgrade cost will be refunded to the credit or debit card of the person who originally placed and paid for the order. We will also email you the tracking details of the order to enable you to find out when the order is due to arrive. Refunds will only be issued if the failure to deliver the order by 1pm the next working day is entirely the fault of Royal Mail. We cannot issue refunds if Royal Mail attempted delivery before 1pm and you were not at home.

Delivery estimates can be obtained from our Customer Services Team (01254 822 220) and are also listed here. All delivery charges are subject to change without prior notice.

All delivery options are subject to availability and working days exclude public holidays.

Every effort is made to dispatch your order within 2-5 working days and a maximum of thirty days. All goods are subject to availability. If we cannot dispatch your order within this time we will e-mail the account holders address, with information relating to an expected delivery date. It will then be up to you to decide whether you want to wait for the item(s). If we are unable to contact you to confirm you are happy to wait for the item(s), the order will be cancelled and no payment will be taken.

Outstanding orders /items can be cancelled at any time.

All delivery dates are estimates, which may change due to issues outside of our control. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Your order may arrive in more than one delivery.

We will deliver the goods to the address you have requested on your order. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

We accept orders from the Highlands and Islands, Scilly Isles and the Isle of Man. Unfortunately we cannot accept International orders or those from the Channel Islands.

 

 

RETURNS

If you wish to return an item for exchange or you have decided not to keep it, please complete and return the Customer Returns Form and send it back to us or bring it in to us in store together with the products original packaging and labeling within 28 days. We will exchange or refund the cost of the item(s) where appropriate. All goods unless faulty, must be in a new and unused condition and they must be returned in a re-saleable condition.

If you believe an item purchased from us is faulty, please contact us as soon as possible via telephone (01254 822 220) or email info@whalleywarmanddry.co.uk with your order number so we can discuss the matter personally.

We want you to be satisfied with the item you have purchased from us, we will provide the option of a full refund, within a reasonable time, if the item turns out to be faulty or different from those you ordered.

In some circumstances we may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.)

You will receive an e-mail to confirm we have received your item, the email will also provide details about how we will process the refund of your postage where appropriate.

All products are returned at your own risk.Please use registered post or a guaranteed delivery service when returning an item. We recommend using a ‘Signed For’ or ‘Special Delivery’ service depending on the value of the item. Please make sure that you obtain a ‘proof of posting’ from your Post Office or dispatch agent. Please always check the courier’s terms and conditions for information on cover should an item go missing.

 

PRODUCT INFORMATION AND PRICES

Whilst every effort is made to ensure that all details, descriptions and prices of Products which appear on www.whalleyoutdoor.co.uk are accurate, no responsibility will be accepted for errors and omissions.

We have taken every measure to ensure the colours depicted on our website accurately reflect those of the Product, however due to technical limitationswe cannot be held responsible or liable for any differences in colour between the image and the actual Product.

Prices on our website are shown in pound sterling (£) and are inclusive of UK VAT at the current rate.

If we find an error in the price of any of the Products you have ordered, we will contact you via the account holders email address as soon as possible and ask if you would like to proceed with your order or cancel it. If we are unable to get in touch with you to confirm the order, the order will be cancelled and no payment will be taken.

We reserve the right to alter our prices and specifications without notice.

 

SPECIAL OFFERS

Special Offers, discounted items and Loyalty Card offers cannot be purchased in conjunction with any other offer or discount and are subject to availability and for the time specified.

Loyalty Card Special Offers are only available in store unless stated otherwise and can only be redeemed by the registered Loyalty Card member.

 

LOYALTY CARD

Any individual who is aged 18 years or over and is a resident of Great Britain is eligible to become a Loyalty Card member. To become a Loyalty Card member, please ask in store. As part of registering to become a Loyalty Card member, you will be required to inform us of your full name, your postal address and your email address.We will not divulge your personal information with any third party.

We reserve the right to withdraw any individual Loyalty Card membership at any time.

We may at our discretion decline to issue, withdraw Loyalty Cards accounts, coupons and vouchers at any time.

We may remove Loyalty Card membership at any time where a member appears to have breached the Terms or behaved in an inappropriate, misleading or abusive manner.

You can choose to stop being a Loyalty Card member at any time by contacting Whalley Warm and Dry, or by opting out of receiving marketing information from Whalley Warm & Dry.

You must notify us of any changes to your personal details. We will not be liable for any loss of vouchers or benefits as a result of your details being out of date or inaccurate.

As a Loyalty Card member you will receive a Loyalty card which is evidence of your membership of the scheme and you may be required to present this in certain circumstances.

The Loyalty card is not a cheque guarantee, credit or debit card and cannot be exchanged for any monetary value.

Your Loyalty card may only be used by you and for your benefit. You may not transfer any rights or duties of your membership.

You can use your Loyalty card at Whalley Warm and Dry stores. You cannot redeem any benefits of the scheme when purchasing products at www.whalleyoutdoor.co.uk unless stated otherwise.

Loyalty Card Special Offers are only available at Whalley Warm and Dry and cannot be used in conjunction with any other offer or discount unless stated otherwise. All Loyalty Card Special Offers and discounts are subject to availability.

All Loyalty Card Special Offers are restricted to the registered Loyalty Card member.

As a Loyalty Card member you will be notified of Special Offers and Events via email. All Special Offers and discounts are subject to any additional terms and conditions that we will notify you from time to time.

Loyalty card coupons and vouchers cannot be transferred, bought, sold or in any way traded. Only one coupon or voucher can be used at any one time, and cannot be combined with any other offer.

 

GIFT VOUCHERS

You can exchange Whalley Warm and Dry gift vouchers for goods in store and for goods online at whalleyoutdoor.co.uk

We do not give change or cash refunds on gift card transactions.

Gift vouchers are not transferable.

Photocopies cannot be accepted.

Gift vouchers will expire 24 months after the issue date. We will not refund any balance remaining and we will invalidate the voucher.

Gift vouchers purchased in store can be exchanged for goods online at whalleyoutdoor.co.uk, please ask for an online voucher code when purchasing the gift vouchers. It may not be possible to provide an online voucher code at a later date unless you return to the store with the gift vouchers.

When you redeem gift vouchers online, you will be required to enter the gift voucher number.

Where goods you have purchased with a gift voucher in store are subsequently exchanged for goods of a lower price or returned in store, monies owing will be refunded to a new gift voucher.

If you are using a gift voucher online and the total order value is less than the value of the gift voucher, any balance will remain on the gift voucher and may be applied to future purchases, provided that the gift voucher has not expired.

If you have to return goods you have purchased online or in store using gift voucher/s, then in most instances we will refund the credit on to your voucher. This does not affect your statutory rights.

If you place an order at whalleyoutdoor.co.uk using a gift voucher and subsequently cancel the order before delivery, monies owing will be refunded to your gift voucher. This does not affect your statutory rights.

If your gift vouchers become accidentally damaged, please contact Customer Services by telephone 01254 822 220 between 10am -5pm Tue to Saturday or Sunday 1pm-5pm, alternatively you can email us info@whalleywarmanddry.co.uk

We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

 

COMPETITIONS

On entering a competition (the person, persons or organisation entering the competition) agree to be bound by these terms and conditions and Whalley Warm and Dry shall only accept submissions (defined below) on that basis.

We reserve the right to substitute an alternative prize of equal value. There is no cash alternative. Entries should only be made via the Internet.

Entries must be received by the time and day specified on the competition entry form.

No responsibility can be accepted for non-receipt of submitted entries.

Employees of Whalley Warm and Dry Ltd, their families and agents are not eligible to take part in the competition.

Responses via our website are deemed to be signed by virtue of having been submitted.

We reserve the right to terminate the competition before a judgement is made and it will endeavour to notify entrants of the termination and where possible provide an explanation of such a termination.

We reserve the right to change the submission deadline and timetable for whatever reason. We will endeavour to inform all entrants of these changes.

We shall at our sole discretion select the winner from the prize draw.

By entering this prize draw, all entrants consent to the use of their personal data by Whalley Warm and Dry Ltd for the purposes of the administration of this prize draw and informing the entrant via email about the latest special offers and events events and any other purposes to which the entrant has consented.

All entrants must be 18 or over and resident in the United Kingdom.

Information gathered in the running of competitions or promotions is not shared with any 3rd party except where the competition or promotion is run in conjunction with a 3rd party and sharing information is necessary to support the promotion.

The winners agree to take part in reasonable post event publicity and to the use of their names and photographs in such publicity.

 

COMPLAINTS

Complaints will be dealt with fairly, confidentially and swiftly. Any complaint or compliment can be sent to info@whalleywarmanddry.co.uk. We will acknowledge the complaint within 5 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.

 

WRITTEN COMMUNICATIONS 

Communications pertaining to orders made on our website or over the phone will be mainly through electronic means, including email. We may contact you by e-mail or provide you with information by posting notices on our website. You agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Notice may be given to you at either the e-mail address or the account holder’s address. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail – that such e-mail was sent to the specified e-mail address of the addressee.

All written notices given by you to us must be given to Customer Services, Whalley Warm & Dry, King Street, Whalley, Lancashire, BB7 9SN or by emailing us at info@whalleywarmanddry.co.uk

 

FORCE MAJEURE

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation.

If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.

 

DISCLAIMER

All outdoor activities are potentially dangerous. Any information displayed on our website or other printed matter by Whalley Warm and Dry Limited is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. The information provided on our website is not a substitute for personal instruction from a qualified person. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website.

Through our website you are able to link to other websites which are not under the control of Whalley Warm and Dry Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep our website up and running smoothly. However, Whalley Warm and Dry Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

RISK, TITLE AND WARRANTY

Ownership of the products will pass to you when we have received full payment for all sums due, including delivery charges, in respect of the products. The products will be at your risk from the time of delivery.

At the time of supply, any product purchased by you will be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied. However, we are not liable for, and any warranties express or implied do not apply to, any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

We only supply products for domestic and private use and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Our liability for losses you suffer as a result of us breaching these terms and conditions is strictly limited to the purchase price of the goods you purchased from us. The above does not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987 or for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

Opening hours:
Tuesday - Saturday 10am - 5pm
& Sunday 1pm - 5pm