www.whalleyoutdoor.co.uk is a website operated by Whalley Warm & Dry Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 4988190 and with our registered office at King Street, Whalley, Lancashire, BB7 9SN, United Kingdom. Our VAT number is 786315404.
The term ‘you’ refers to the user or viewer of our website.
Whalley Warm and Dry Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.
Whalley Warm and Dry Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/05/18.
When do we collect your personal data?
What We Collect
Information from which we can identify you, is held in accordance with the principles of the Data Protection Act. For purposes of the Data Protection Act 1998, Whalley Warm and Dry Limited is the “data controller”.
What We Do With the Information We Gather
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We gather and use information about individuals in order to provide products and services both in store and online. We also collect personal information to enable certain functions on our website.
Your personal information helps us to understand your needs and provide you with the best possible customer service.
We may process your personal information for the following reasons:
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Controlling Your Personal Information
From 25th May 2018, the new EU privacy regulation called the General Data Protection Regulation (GDPR) is in effect.
GDPR provides citizens of the EU with greater control over their personal data and assures that their information is being securely protected across Europe.
The GDPR provides the following rights for individuals:
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Customer Services, Whalley Warm and Dry, King Street, Whalley, Lancashire, BB7 9SN. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
You have the right to withdraw your consent for us to process your data.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you think there is a problem with the way we are handling your data you have the right to complain to the ICO.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
A cookie is a small file which asks permission to be placed on your computer’s hard drive.
To process our online orders, our website uses WooCommerce which makes use of three cookies. Two of the cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Our website uses WordPress cookies to verify who you are. There are cookies for logged in users and for commenters.
Like most websites, we use Google Analytics cookies to help analyse our website traffic. This statistic cookie helps us to better understand what pages are being viewed, how visitors are interacting with our website and how they navigate through our website. We use this data to help improve our website and tailor it to our customer’s needs. The statistics provided by Google Analytics are anonymous, it is not possible to identify individuals and in no way does it gives us access to your computer or any information about you, other than the data you choose to share with us. We only use this information for statistical analysis purposes and then the data is removed from the system.
Our website contains videos to showcase our products and services. These videos use YouTube cookies which keep statistics about how the visitor uses You Tube videos across different websites, registers a unique ID to keep statistics on what videos from YouTube the user has seen and tries to estimate the users bandwidth on pages with integrated You Tube videos.
Our website uses Facebook cookies to enable us to measure, optimise and build audiences for advertising campaigns served on Facebook and Instagram. Facebook Custom Audiences is a set of cookies that tracks your interactions with our Site, to provide you with personalised advertising on Facebook where you are a registered user of such service. Facebook Pixel is a cookie used for tracking the level of conversion from Facebook ads and to target users with Facebook ads based on the actions they take on our Site. This pixel records information about a user’s browser session, which it sends to Facebook, along with an anonymised version of the Facebook ID and the URL viewed. This allows us to target our Facebook ads to audiences of people who have visited the Site.
Overall, cookies help us provide you with a better website. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You can contact us by email at firstname.lastname@example.org or by telephone phone on 01254 822 220 between 10am -5pm Tuesday to Saturday or Sunday 1pm-5pm.
Alternatively, you can write to us at Whalley Warm & Dry, King Street, Whalley, Lancashire, BB7 9SN, United Kingdom