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Frequently Asked Questions


We will be putting a number of policies & procedures in place in order to provide as safe an environment as we can – these include a hand sanitiser station, a protective screen at the till and a limit on the number of customers in-store at any one time. For further info please click here.

We recommend allowing at least 45 minutes – 1 hour to be fitted in footwear however it can vary depending on your individual needs.

We are open Tuesday – Saturday 10 am until 5 pm. We will be closed on Sunday’s and Monday’s until further notice.

Unfortunately we do not have a car park however there are a number of parking options available to you;

  • King Street (the main road adjacent to Whalley Warm & Dry)
  • Along Accrington Road, this is free and unlimited
  • The Swan Hotel car park, this is a pay-and-display car park which can be accessed via Accrington Road

The shop is located on the main road in Whalley however it is set back from the road and cannot be seen from the centre of the village. The easiest way to find us is to locate the Post Office, we are directly opposite.

We are very lucky to have a host of wonderful award-winning places to eat in very close proximity to the shop.

In the village we have a number of coffee shops which have excellent lunch menus and a selection of cakes. We also have a very popular sandwich shop and some classic pubs in Whalley. You are certainly spoilt for choice – discover more.

The Ribble Valley has a renowned Food Trail which consists of some of the finest places to eat in the area.
Further details can be found here.


You can purchase Whalley Warm & Dry Gift Vouchers both in store and online here

To help ensure the safety of our customers and staff during this time, appointments are necessary for our Specialist Boot Fitting & Customisation Service. To make an appointment please call 01254 822220 or book online here

It’s free, we do not charge for the fitting service.

If you wear orthotic insoles and would like to wear them in your new footwear, please bring them with you to the fitting.

We also ask that you bring a pair of walking socks with you as we are unable to currently offer socks for you to try on.

No but we believe our award-winning specialist fitting service, footwear available in five different widths and half sizes (which gives us over 170 different fitting options) plus our free customisation service can help you to get the fit and comfort of a made-to-measure boot or shoe at a fraction of the cost and time.

Find out “Why you don’t need custom made boots: you need customised walking boots”.

Yes, please bring them with you to your fitting to ensure the footwear accommodates the orthotic insole and does not alter the overall fit.

Unfortunately we do not offer a resoling service in store.
All Alt-Berg boots can be sent directly to the Alt-berg factory in Richmond, Yorkshire to be resoled. They will be resoled using the original lasts which enables the boot to retain it’s original shape and characteristics during the resole process. This service costs from £45 and needs to be organised with Alt-berg directly;
2b Racecourse Road
Gallowfields Industrial Estate
North Yorkshire
DL10 4TG
01748 850615 / 824717

We can also recommend a local company who offers a resoling service for walking shoes and boots.
Eric Wrathall
19A Halifax Road
OL14 5AG
01706 812 284

Yes, we can steam and stretch footwear bought elsewhere.

Prior to making any alterations, our senior fitters will;

  • Assess the fit of the footwear
  • Consider the suitability of the footwear for customisation
  • Identify the type of stretching required

The cost of customising footwear purchased elsewhere will depend on the type of customisation required;

  • Steam & Stretch – From £20
    Takes approx 10 minutes and can be done in store whilst you wait.
  • Italian Stretching Machine – From £40
    Needs to be left overnight for optimum results.

We do not charge for customising footwear purchased at Whalley Warm & Dry.

We stock walking boots and shoes from the high quality brands Alt-Berg, Meindl, Hanwag, Scarpa and Lowa.
We have footwear available in five different width fittings (Extra Narrow, Narrow, Medium, Wide and Extra Wide) and half sizes- this gives us over 170 different fitting options.

Our range of footwear brands and styles have been hand-picked by our Senior Footwear Fitting Specialists to ensure a selection of different lasts and fits to suit a range of foot shapes and widths.
We also stock sandals from Teva and Meindl during the Spring and Summer.

Possibly, it depends on the causes of the pain. Customers who suffer from painful feet travel to us on a daily basis and in a large number of cases we are able to help them find footwear and insoles to help reduce discomfort and promote overall wellbeing.

We strongly advise calling us to discuss your needs prior to making an appointment.

In most cases, painful feet can be greatly helped by the use of supportive insoles and ensuring that you wear quality footwear that has been properly fitted. The footwear needs to provide a supportive fit, have the correct width at the forefoot and have a good quality sole unit.

Medical professionals including Doctors, Physiotherapists and Chiropodists regularly refer patients to see us for our ability to help people with medical conditions such as Morton’s Neuroma, Plantar fasciitis, Metatarsalgia, Arthritis and knee, hip and back problems.

If we believe you would benefit from specialist medical advice, we know some of the country’s leading podiatrists and we will happily give you their contact information.

Opening hours:
Tuesday - Friday 9am - 5:45pm
& Saturday - 9am - 5pm.